Identifying the Problem
When you connect a new MP3 player, and Windows doesn’t recognize it, check whether the MP3 player is compatible with the version of Windows installed on your computer. Find this information in the documentation that came with the MP3 player, or use the manufacturer’s website to look up your model.
If the driver is compatible with your version of Windows, the problem is most likely the driver. If your MP3 player worked on an earlier version of Windows but won’t play on the recent version, the driver is almost certainly the culprit. Check for a possible driver on the manufacturer’s website. While you are there, see if there is a firmware update that might fix this problem. If not, update the driver in Windows.
Check for Unknown Device in Windows
You can also check to see if there is an unknown device in Windows, which is a good indicator that you need the correct driver.
Right-click Start, then select Device Manager from the list. Scan the list of devices. Check to see if an unknown device displays. An unknown device has a small warning triangle overlaying the device-type icon. A red icon overlay indicates a device is broken or non-responsive. If you discover a warning icon, right-click the driver and select Update driver to install the correct driver. You may need to install the manufacturer’s software to ensure that the correct drivers load.
Update Windows
Make sure your version of Windows is up-to-date. Ensuring your operating system remains current with application and security patches can sometimes fix a compatibility problem.
Select Start > Settings. Choose Update & Security. Select Check for updates to verify that your Windows 10 computer is fully patched. If it isn’t, install the recommended packages then, if necessary, reboot the computer.
Try a Different USB Mode
Set the portable player to use a different USB mode if the unit supports it:
Disconnect your portable from the computer. Look in the portable’s settings to see if you can select another USB mode, such as MTP mode. Connect the portable again to the computer to see if it is recognized.
Tweak USB Power Management
Change the USB power management option using Device Manager:
Right-click Start, then select Device Manager from the list. Select the right arrow icon next to Universal Serial Bus Controllers to open the list. Double-click the first USB Root Hub entry in the list, then select the Power Management tab. Clear the box next to the Allow the computer to turn off this device to save power option. Select OK. Repeat Steps 4 and 5 until all the USB Root Hub entries have been configured. Restart Windows and sync your portable again.
